Warranty Contract Management
A comprehensive platform that digitizes and automates the complete warranty process — from contract creation to claims submission and adjudication.
The Challenge
A major distributor managing 200,000+ active warranty contracts ran operations on spreadsheets. Claims took 2-3 weeks, duplicate claims were common, and service partners had no visibility.
Core Offerings
A fully integrated triad of portals serving customers, service partners, and administrators.
Customer Portal
Enables instant product registration, real-time claim status tracking, and video/photo evidence upload.
Service Partner Portal
Allows repair centers to receive claim allocations, log parts used, and submit invoice requests seamlessly.
Claim Adjudication Engine
Automated eligibility checking against terms with an AI-assisted fraud detection layer.
Automated Workflows
Geo-based claim assignment, smart escalation rules, and multi-channel status notifications.
Technical Architecture
The Impact
"Reduced claim processing time from 18 days to 4 days. Support call volume dropped by 55%. Effectively blocked 340+ fraudulent claims in the first quarter of deployment."